We value your feedback.
Customer care is at the core of our values. We are continually working to improve the service we provide and greatly appreciate all feedback. We have a few ways in which you can provide us feedback:
Discuss your concern directly with Practice Owners Phoebe and Andrew Alexander.
Please email Phoebe at phoebe@trendphysio.com.au detailing your concern or Andrew at andrew@trendphysio.com.au to discuss any challenges you have experienced. Alternatively fill in the feedback form or call us on (02)4322 1280. We are always open to feedback and working to support you and/or your child better. Please do not hesitate to get in touch.
Anonymous Feedback
We get it, it can feel awkward providing negative feedback, or feedback of a sensitive nature. Please feel free to fill in the feedback form anonymously (leave identifying fields blank). This way we will not able to identify you. This will mean that we cannot directly talk with you to resolve your concerns, however we can work to change procedures and practices.
If you feel your concern regarding Trend Physio has not been resolved you are able to seek further advice through our governing body, AHPRA.